ARE YOU READY FOR IMPACT?

IMPACT POWERED BY CORPORATE SOCIAL RESPONSIBILITY

Our commitment to Corporate Social Responsibility (CSR) is a cornerstone of our strategy. It is formalized in a company-wide policy and driven by a dedicated Chief Impact Officer to ensure accountability and integration into every aspect of our operations.

When customers come to us, the journey often begins with a specific driver:

  • A need driven by supply chain constraints that prevent the production of new batteries

  • The demand from operations to finally solve the safety risks and costs of accumulating unused batteries.

  • Environmental goals and national incentives are relayed by sustainability managers and investors to meet Environmental, Social, and Governance targets with a measurable waste reduction.

  • A desire from after-sales teams to build customer loyalty with reliable and cost-effective repair solutions.

The resulting impact is plenty.

Our role at NOWOS is to provide our partners with the clear, actionable data to prove it, transforming our mutual challenges into a story of social, financial, operational, and environmental success.

“Without them [NOWOS], broken batteries would either be thrown away under warranty or end up in a landfill when out of warranty. Instead, together we’ve given thousands of batteries a second life, extending their use and preventing unnecessary waste. This collaboration is a great example of how working with the right partners can create real impact.” - Marc de Vries, Swapfiets

YOUR IMPACT QUANTIFIED

Turn your battery maintenance program into a powerful asset for your business goals. We provide the clear, traceable data you need for ESG reports, investor updates, and operational insights through our dashboards.

  • Circular Economy Contribution: See the exact percentage of parts reused and recycled.

  • Operational Reliability: Track your repair success rate, proving program effectiveness.

  • Critical Materials Saved: Quantify the volume of preserved raw materials like lithium and cobalt.

  • Direct Financial Savings: Understand the total cost savings from avoiding new battery purchases.

For NOWOS in 2024, this means:

  • In 2024, 538 tons of batteries processed at NOWOS enabled:

    • a 89% repair success rate

    • lead times reduced by 50%

    • ride times increased

  • Repairing a battery can reduce your costs from 40-70% vs buying new.

    Benefit from safe, compliant and regulated operations, reducing penalities and financial risk.

  • In 2024, we calculated a 98% material recycling efficiency rate, when we combine our repair rate and our recyclers’ efficiency rate.

    Of 538 tons of batteries processed, this avoided the mining of

    • 16,660 tons of new materials,

    • Including 5,000 tons of Cobalt

    which would have been required to make the equivalent of new batteries.

    • 89/100 on the French Professional Equality Index.

    • 0 Lost-Time Accidents in 2024.

    • 5% of hours dedicated to social insertion in 2024

NOWOS IN NUMBERS

In 2024, we successfully repaired and reworked 89% of all batteries, extending their life and value for our customers.

The remaining 11% were dismantled for the reuse of parts and recycling. Through our recycling partner, who achieves a 79% material recovery rate, we reached an overall 98% Total Recycling Efficiency rate, meaning total recovered materials during the recycling process for these end-of-life batteries.

While 2% of materials are lost in the current recycling process, we are actively working with industry partners on designing next-generation products to close this gap and achieve 100% circularity.

2025 Areas of Action

  • Pillar 1: Emission Reduction

    We are actively minimizing our own operational footprint through:

    Optimizing Processes: Improving energy efficiency and reducing energy loss at our facilities.

    Sustainable Sourcing: Prioritizing sustainable and recycled materials for our packaging and office supplies.

    Industrial Waste Management: Tracking and managing all materials to reduce waste from our processing.

    Low-Carbon Logistics: Using low-emission vehicles with EURO 5 or EURO 6 standards, and optimizing transport routes through centralized hubs.

  • Pillar 2: Increasing Avoided Emissions

    We help our customers extend battery life and reduce the need for new production by:

    Promoting Circularity: Partnering with manufacturers to integrate battery servicing and life-cycle opportunities into their business plans.

    Supporting Battery Durability: Developing monitoring tools, like the Battery Passport, to help customers track battery health and prevent premature wear.

    Implementing Second-Life Uses: Preparing still-functional packs for reuse, such as stationary energy storage. Read more.
    Reusing components from unrepairable batteries as much as possible.

  • Pillar 3: Critical Material Avoidance

    Our mission is to reduce the demand for newly mined critical materials like lithium, nickel, and cobalt and encourage reuse and repair. We do this by extending the life of materials already in circulation.

    In 2024, processing 538 tons of batteries allowed us to avoid the mining of 16,660 tons of new materials. This included 5,000 tons of Cobalt.

    We are continuously working to refine these calculations and expand our impact.

    By enabling customers to assess their own Critical Raw Materials impact, we help create a more transparent economy.

At NOWOS, we're actively working towards a sustainable future by aligning our mission with the UN Sustainable Development Goals. We focus on three primary goals where we can make the most impact.

Primary Goals: Our Core Impact

SDG 12: Responsible Consumption & Production
SDG 9: Industry, Innovation & Infrastructure
SDG 7: Affordable & Clean Energy

Secondary Goals: The Broader Impact

SDG 11: Sustainable Cities & Communities SDG 13: Climate Action
SDG 8: Decent Work & Economic Growth

Our CSR Framework

Governance & Ethics

Strategic Oversight Our operations are overseen by a dedicated Supervisory Board, which provides strategic guidance and ensures the highest level of accountability across the organization.

Stakeholder Engagement We maintain transparency and foster open dialogue with our financial partners through regular investor and shareholder meetings, where we discuss our strategy, performance, and long-term impact.

Ethical Operations: Our day-to-day business is guided by a formal Code of Conduct.

Our People

The health and safety of our team is paramount, managed through a formal Health & Safety policy and a comprehensive risk assessment framework.

  1. We champion a diverse and inclusive workplace with formal policies against discrimination and for the employment of persons with disabilities.

  2. We invest in our team's potential through structured professional training.

Environment Management

To ensure continuous improvement, we are on track to calculate our carbon emissions emitted and avoided for the third year in a row, thanks to a collaboration with Via-ID’s impact program. The avoided emissions are calculated each year using Carbone 4’s Net Zero Initiative methodology.

In 2025, we launched a process with The Rainbow Standard to assess our product’s footprint and avoidance with an extensive Life Cycle Analysis.